QaA - Contact Center Technologies - Chandler, AZ
Our client, a top Fortune 100 Financial Services company, has an opening for a professional with QA/Testing experience of Contact Center Technologies
Location: Chandler, AZ (onsite)
Duration: 12+ months with possibility of conversion to PERM
As a QA Analyst you will be responsible for developing Subject Matter Expertise on the Applications Under Test, helping to define/refine the testing plans for core Contact Center application platforms and integrations, developing manual test cases, and supporting future automated test script development.
The primary application area supported is the Enterprise Contact Technology portfolio, consisting of Customer Relationship Management (Sales/Service) desktop, **Interactive Voice Response**, and **Computer Telephony Integration** platforms.
In this role you will be working with SQL, and you will be working in a shift-left model conducting analysis of functional requirements and technical designs to create functional test cases early during the development cycle.
• 4-6 years of experience in cross functional testing
• 3+ years of experience with DB testing (SQL Server/Oracle) and writing/understanding complex SQL queries
• 3+ years of experience with ETL testing
• 2+ years of experience testing Data Ware house/Data Mart
• 2+ years of experience with HP ALM/Quality Center or similar tool for requirements / test case/ defect tracking.
• 2+ years of experience with testing Contact Center Technologies (Interactive Voice Response Systems (IVR), Genesys CTI, Cisco CTI, NICE Call Recording, etc.)
• 4+ years of experience with creating Test Plan and detailed Test Scripts.
• DB/ETL experience in the recent project/tenure.
• Experience with Apache Hadoop
• Experience with Enterprise Cloud Data Management and Informatica
• BS degree in Computer Science, Information Systems or higher
• BI Reporting experience
• Experience with SDLC process.
If interested, please respond with resume
All additional details will be discussed during the screening – rate/client/hours etc.
These are W2 roles with Advantage Resourcing. Must be able to work directly on our W2 with no 3rd party involved.
We will not accept resumes from recruiters or agencies.
United States of America
Online / Full App
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Job Title: QaA - Contact Center Technologies
Location: Chandler, AZ
Job Type: Temp Position
Reference ID: 344720
Posted Date: 10/26/2018