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Job Title:

Technical Support - New Century, KS

Job Description:

Technical Support 

We are currently seeking (2) Operations Technicians for a 6+ month contractual opportunity with our client in New Century, KS. The Operations Technician I is responsible for providing Technical Support in a Call Center environment. In addition to working on the telephone with clients and internal employees, the qualified candidates will perform Tier 1 troubleshooting of routers, switches and other telecommunications devices. Complex issues that cannot be solved within the Tier 1 team are triaged to Tier 2 and Tier 3 Engineers. 

Education / Experience - Minimum Qualifications:

  • At least two years providing Technical Support in a Call Center environment
  • Associate degree at minimum.
  • Previous experience supporting Routers, Switches and other telecommunications equipment in a Call Center and Repair Center environment.
  • Certifications from companies such as Cisco, Adtran and Juniper are desired.

 

Knowledge:

  • Understanding of the OSI networking models physical, data link, and network layers
  • A proven track record troubleshooting technical issues
  • An understanding of routing protocols such as BGP and OSPF
  • Experience with Cisco command line interface.
  • Ability to effectively and efficiently manage and correlate multiple trouble reports.
General Work Competencies / Abilities:
  • Expert level communication and customer service skills. This position works directly with clients and employees and partners in a repair situation.
  • Proficiency with trouble ticketing applications and other Company Ordering, Inventory, Customer Relationship Management (CRM) and Repair systems.
  • Ability to work in a fast-paced operational environment.
  • Ability to answer customer calls and work issues via trouble tickets proficiently and independently.
  • Ability to work all shifts in a 24 x 7 environment.
  • Ability to recognize when to triage issues and Incidents to a higher tier of Technical Support.
  • Ability to learn in an on-the-job training environment.
  • Ability to manage repair activities in a Technical Support environment using internal systems and processes.
  • Ability to collaborate with employees and third-party partners in a way that results in a positive repair experience for client base.

Job ID:
345833

Dept ID:
10600

Location:
New Century, KS
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:11/2/2018

Domain:arna

Apply for this Position

Job Title: Technical Support

Location: New Century, KS

Job Type: Temp Position

Reference ID: 345833

Posted Date: 11/2/2018

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