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Job Title:

Desktop Support Technician - Jackson, MI

Job Description:

Workstation Support Technician 

The Workstation support technician will need to perform various functions in providing effective support to staff when they have hardware, software or peripheral related problems such as:

  • Provide support to company staff (end-users) remotely or in person concerning the installation, maintenance and usability of hardware, software, and other peripherals
  • Carry out evaluation and diagnosis of staff technology issues, applying independent judgement and discretion, and provide the necessary responses and solutions
  • Ensure work orders are resolved, along with documentation of problems and solutions, in a timely fashion
  • Perform evaluation, purchase and deployment of hardware and software from various vendors within established hardware refresh cycles, following the direction of the on-site manager
  • Configuration and deployment of the Windows 10 Operating System and settings, following the direction of the on-site manager

Requirements – Skills, Knowledge, and Abilities – for Workstation Support Technician Role

  • Possess a valid Michigan Driver’s License with reliable transportation to support staff in person at various locations in Jackson, Lenawee and Hillsdale counties
  • Possess a High School Diploma or a Certificate of High School Equivalency
  • Possess A + Certification or equivalent knowledge/experience
  • Knowledge and understanding of basic networking concepts including IP Addressing, subnetting and protocols
  • Knowledge of troubleshooting Dell hardware, various vendor software, Android-based cell phones, Microsoft Surface products and various computer peripherals
  • Experience with deploying and troubleshooting the Microsoft Windows 10 operating system (preferably using Microsoft SCCM, but SCCM experience not required)
  • Experience with configuring, testing, deploying and troubleshooting Group Policy settings and applications
  • Strong ability to work without direct supervision, applying independent judgment in analyzing and resolving staff technology issues
  • Ability to prioritize tasks in line with company and departmental objectives while resolving issues in a timely manner
  • Strong ability to generate effective strategies and solutions to fixing technology problems while maintaining professional relationships with staff and other company partners
  • Strong communication skills to effectively pass strategies, ideas, problems, and solutions to staff and co-workers in writing and verbally



Job ID:

Dept ID:

Jackson, MI
United States of America

Information Technology / IT - Support

Job Type:
Temp to Hire Position
Folder Group ID

Posted Date:2/10/2019



Apply for this Position

Job Title: Desktop Support Technician

Location: Jackson, MI

Job Type: Temp to Hire Position

Reference ID: 347419

Posted Date: 2/10/2019

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