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Job Title:

Level II Technical Server Support - Alpharetta, GA

Job Description:


Are you ready to jump start your career in 2019?  A global leader in technology is looking to aggressively staff numerous Level II Technical Support Engineers.
You must have a passion working with customers/end clients on resolving issues related to any of the following: Servers, Storage, Networking or Converged Infrastructure.

Training will be provided but must have a strong core Server technology background with Proliant or C7000 servers.

  • Provide remote support for clients hardware and software Server products for Americas based customers, via phone or electronic tools (email or virtual rooms).
  • Support delivered for external users as well as a variety of clients personnel including account support managers, field engineers, and Level 3 engineers.
Primary Duties and Responsibilities:
  • Respond to post-sales customer support issues
  • Deliver the high level of response to clients customers
  • Collect and analysis of pertinent information from the customer environment
  • Documentation of problem, action plan and solution in our support database
  • Technical troubleshooting of clients Server solution
  • Manage customer issues including elevation and potential escalation when appropriate.
  • Recognize opportunities for sales lead and coordinate sales engagement for customer
  • Participation in occasional on-call rotation and after hours support
Required Skills:
  • At least two years of experience working with Proliant, C7000 (Server Enclosures), Blade Servers (BL460s and DL Product Lines)
  • Excellent Communication & Interpersonal skills.

MUST be eligible to convert to full time employment with the client.

Job ID:

Dept ID:

Alpharetta, GA
United States of America

Information Technology / IT - Hardware

Job Type:
Open Position
Folder Group ID

Posted Date:11/19/2018



Apply for this Position

Job Title: Level II Technical Server Support

Location: Alpharetta, GA

Job Type: Open Position

Reference ID: 347645

Posted Date: 11/19/2018

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