Language Language

English English español español

E Recruit E Recruit


   Back to Results

Job Title:

Technical Customer Support Specialist - Alpharetta, GA

Job Description:

Are you ready to jump start your career in 2019?  A global leader in technology is looking to aggressively staff numerous Technical Customer Support Specialists.  

Start a new career on January 7th!

In this position you will be working in a fast paced environment, working with customers on coordinating the resolution of an Server, Storage or Networking related issue.


Summary:

  • Responsible for taking ownership of a technical related issue and then working with the end user customer and the Technical Field Engineer on resolving the issue. 
  • You will NOT be responsible for resolving the issue but be focused on scheduling, follow up and functioning as a Point of Contact for the open trouble ticket.
  • You will be work on scheduling an onsite install and/or troubleshooting and will be responsible for providing follow up with the customer.  
  • The position does not require technical skills but someone with excellent customer service background and good attention to detail.

 


The Support Center is a 24X7X365 environment.  Several shifts are available.

1st Shift:  (shifts will have stagger start times from 7AM, 8AM, 9AM)            
  • Sunday-Thursday
  • Tuesday-Saturday

2nd Shift: (shifts will have stagger start times from 2PM, 3PM, 4PM)
  • Sunday-Thursday
  • Tuesday-Saturday
Overnight Shift: (shift will start at either 10PM or 11PM and work Four 10 hour Shifts)
  • Sunday-Wednesday (10 hours each night)
  • Wednesday-Saturday (10 hours each night)
Requirements:
  • Previous Customer Support experience with a proven ability for follow-up and attention to detail.
  • Strong written and verbal communication skills.
  • Experience working in a Technical environment preferred.

Training will be provided for all new hires.  

Candidates must be able to pass a background and drug teest

Job ID:
347665

Dept ID:
10581

Location:
Alpharetta, GA
United States of America

Industry:
Information Technology / IT - Hardware

Job Type:
Open Position
Folder Group ID
45

Posted Date:12/6/2018

Domain:arna

Contact: steven.kowaleski@advantageresourcing.com

Apply for this Position

Job Title: Technical Customer Support Specialist

Location: Alpharetta, GA

Job Type: Open Position

Reference ID: 347665

Posted Date: 12/6/2018

Thank you for your interest in Advantage Resourcing. You have responded that you are not 18 years of age or older. It is Advantage Resourcings policy to hire individuals who are 18 years of age or older. We invite you to reapply when you meet this requirement. If you have questions or concerns about this policy please email recruiting@advantageresourcing.com

Thank you for your interest in Advantage Resourcing. You have responded that you are not authorized to work in the US. Advantage Resourcing adheres to Department of Homeland Security regulations regarding employment of individuals authorized to work in the US. Should you require sponsorship or have questions about these regulations, please contact recruiting@advantageresourcing.com


Please Choose One:
Valid Resume Formats: (.doc .docx .pdf .rtf .txt only)

 

No Resume?

Please enter the following fields in the absence of a Resume

Invitation to Self-Identify

Advantage Resourcing is committed to equality of opportunity for all staff and job applicants. We acknowledge the unique contribution that all individuals can make and we aim to create a working environment in which all individuals are able to make use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity.

The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you. The information you provide will remain anonymous and will be stored separate to any job application. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated anonymously.


Voluntary Self-Identification of Disability
Form CC-305 - OMB Control Number 1250-0005
Expires 1/31/2020

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way

If you already work for us, your answer will not be used against you in any way. Because a person maybecome disabled at any time, we are required to ask all of our employees to update their information every fiveyears. You may voluntarily self-identify as having a disability on this form without fear of any punishmentbecause you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Blindness , Autism , Bipolar disorder , Post-traumatic stress disorder (PTSD) , Deafness , Cerebral palsy, Major depression , Obsessive compulsive disorder , Cancer , HIV/AIDS , Multiple sclerosis (MS) , Impairments requiring the use of a wheelchair , Diabetes , Schizophrenia , Muscular dystrophy , Epilepsy , Missing limbs or partially missing limbs , Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Submit Application