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Job Title:

Technical Customer Support Specialist - Alpharetta, GA

Job Description:

Are you ready to jump start your career in 2019?  A global leader in technology is looking to aggressively staff numerous Technical Customer Support Specialists.  

Start a new career on January 7th!

In this position you will be working in a fast paced environment, working with customers on coordinating the resolution of an Server, Storage or Networking related issue.


  • Responsible for taking ownership of a technical related issue and then working with the end user customer and the Technical Field Engineer on resolving the issue. 
  • You will NOT be responsible for resolving the issue but be focused on scheduling, follow up and functioning as a Point of Contact for the open trouble ticket.
  • You will be work on scheduling an onsite install and/or troubleshooting and will be responsible for providing follow up with the customer.  
  • The position does not require technical skills but someone with excellent customer service background and good attention to detail.


The Support Center is a 24X7X365 environment.  Several shifts are available.

1st Shift:  (shifts will have stagger start times from 7AM, 8AM, 9AM)            
  • Sunday-Thursday
  • Tuesday-Saturday

2nd Shift: (shifts will have stagger start times from 2PM, 3PM, 4PM)
  • Sunday-Thursday
  • Tuesday-Saturday
Overnight Shift: (shift will start at either 10PM or 11PM and work Four 10 hour Shifts)
  • Sunday-Wednesday (10 hours each night)
  • Wednesday-Saturday (10 hours each night)
  • Previous Customer Support experience with a proven ability for follow-up and attention to detail.
  • Strong written and verbal communication skills.
  • Experience working in a Technical environment preferred.

Training will be provided for all new hires.  

Candidates must be able to pass a background and drug teest

Job ID:

Dept ID:

Alpharetta, GA
United States of America

Information Technology / IT - Hardware

Job Type:
Open Position
Folder Group ID

Posted Date:12/6/2018



Apply for this Position

Job Title: Technical Customer Support Specialist

Location: Alpharetta, GA

Job Type: Open Position

Reference ID: 347665

Posted Date: 12/6/2018

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