Language Language

English English español español

E Recruit E Recruit


   Back to Results

Job Title:

I.T. Delivery Services Manager - Application Support. - Charlotte, NC

Job Description:

Title: I.T. Delivery Services Manager - Application Support.

Location
: Charlotte, NC. (University Area)
Length of Contract: 18-24 months
Hourly rate: $42/hr.

Job ID: #348364

This position is part of the platform and application support organization. You will work as a Systems Consultant in the Delivery services team within the Application support organization partnering with development teams, product owners, scrum masters, and with other technology centers of excellence. As the delivery services manager, you will be responsible for supporting initiatives designed to improve platform and application stability and reliability with a focus on enterprise data technology initiatives. You will be focused on ensuring all availability, architecture, quality, security, support and risk/compliance standards are met for applications in the Core services portfolio. 

The Platform team has knowledge of the environments, software, function, performance, availability, capacity and data. We need a diverse group of team members with different levels of experience to support the transformation, enrichment and timely availability of data assets to business and technical application teams across the enterprise. 


Job Responsibilities Include: 

• Negotiate, document and maintain processes that aim to improve the availability, scalability, SLA, and efficiency of Core services platform and Abinitio and Hadoop applications. 
• Capture issues and problems and work with the technical team to resolve these issues and document solutions for the user community. 
• Conduct outreach communication to various constituents leveraging multiple approaches: SharePoint sites, JIRA, conduct multiple user conference calls, town-hall meeting, brown-bags, etc. 
• Support as required the relationships with application development teams, platform owners, DBAs, various vendors. 
• Support multiple data protection projects and project managers, and align to SDLC standards. 
• Support application teams to provide training, resolve questions, assess user needs, recommend changes, and in general provide excellent user support. 
• Supports application Technology risk execution and compliance initiatives. 
• Support ad-hoc report requests for reporting analysis and data issue investigation

Preferred experience for this role:

• 5+ years of technology delivery and relationship management experience with a client organization demonstrating excellent planning, project coordination and management, leadership and time management skills
• 5+ years of business systems analysis or design experience
• Service Level Management and System interface agreement development and tracking.
• Highly efficient at managing large numbers of activities/tasks
• Ability to learn new concepts and adapt to environments / situations that are not always clearly defined or ambiguous
• Excellent communication and presentation skills with an ability to articulate technical solutions to both technical and business audience across large, matrixed teams.
• 3+ years of change management experience in an ITIL/ITSM environment
• 3+ years of PAC2000/ServiceNow experience
• 3+ years of business continuity planning (BCP) experience
• Ability to manage complex data collection and analysis activities including conducting extensive source-to-target mapping exercises
• Relationship management experience delivering technology services between one or more internal technology organizations and medium to large internal lines of business
• Knowledge and understanding of service level agreement process.



Job ID:
348364

Dept ID:
10600

Location:
Charlotte, NC
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:11/29/2018

Domain:arna

Contact: todd.sites@advantageresourcing.com

Apply for this Position

Job Title: I.T. Delivery Services Manager - Application Support.

Location: Charlotte, NC

Job Type: Temp Position

Reference ID: 348364

Posted Date: 11/29/2018

Thank you for your interest in Advantage Resourcing. You have responded that you are not 18 years of age or older. It is Advantage Resourcings policy to hire individuals who are 18 years of age or older. We invite you to reapply when you meet this requirement. If you have questions or concerns about this policy please email recruiting@advantageresourcing.com

Thank you for your interest in Advantage Resourcing. You have responded that you are not authorized to work in the US. Advantage Resourcing adheres to Department of Homeland Security regulations regarding employment of individuals authorized to work in the US. Should you require sponsorship or have questions about these regulations, please contact recruiting@advantageresourcing.com


Please Choose One:
Valid Resume Formats: (.doc .docx .pdf .rtf .txt only)

 

No Resume?

Please enter the following fields in the absence of a Resume

Invitation to Self-Identify

Advantage Resourcing is committed to equality of opportunity for all staff and job applicants. We acknowledge the unique contribution that all individuals can make and we aim to create a working environment in which all individuals are able to make use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity.

The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you. The information you provide will remain anonymous and will be stored separate to any job application. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated anonymously.


Voluntary Self-Identification of Disability
Form CC-305 - OMB Control Number 1250-0005
Expires 1/31/2020

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way

If you already work for us, your answer will not be used against you in any way. Because a person maybecome disabled at any time, we are required to ask all of our employees to update their information every fiveyears. You may voluntarily self-identify as having a disability on this form without fear of any punishmentbecause you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Blindness , Autism , Bipolar disorder , Post-traumatic stress disorder (PTSD) , Deafness , Cerebral palsy, Major depression , Obsessive compulsive disorder , Cancer , HIV/AIDS , Multiple sclerosis (MS) , Impairments requiring the use of a wheelchair , Diabetes , Schizophrenia , Muscular dystrophy , Epilepsy , Missing limbs or partially missing limbs , Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Submit Application