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Job Title:

Desktop Support Office 365-PowerShell - Round Rock, TX

Job Description:

Identity Management

Job Description

This is a position for someone with a drive and passion for technology, security, and a wide range of responsibilities.

The position is; 30% office 365 desktop support, 30% systems administration, and 40% PowerShell automation. It is a team-based position where the successful candidate will be responsible for interacting with clients over the phone, and level 2,3 engineers.

Duties include, but are not limited to, the following:

Troubleshoot office 365 data inconsistencies and issues with onboarding office 365 services by analyzing identity issues in a federated hybrid azure environment;


  •                      Support Office 365 environment, OneDrive, Microsoft SSPR, PIM, and IDM.
  •                      Provide input and participate in cloud identity onboarding processes and workflows;
  •                      Provide end-user Desktop support as it pertains to azure cloud foundry and Office 365 services;
  •                      Utilize PowerShell for troubleshooting and automation of Azure RBAC roles
  •                      Serve as escalation point for any advanced issues and assist team members with resolving customer issues.
  •                      Create Knowledge based documents for new and existing issues encountered during office 365 cloud service deployments.
  •                      Identify technical gaps to operationalize IT support teams and communicate new issues to various teams.


Day to Day Activities


  •             Correct and coordinate data at source of truth
  •             Document the interlocks and Process Flows and Data Exchange for the Identity Management Area
  •             Recommend Process Improvements Construct and Run Reports Construct and Automate Workflows
  •             Troubleshoot Identity Issues with Users, Accounts, and Data
  •             Make recommendations and implement solutions to prevent Document Use Cases and Workflows for areas where ID’s are generated
  •             Collaborate with Interlocks including O365 Products to ensure Users can properly utilize tools


Must Haves


  •             Education and/or Experience - Associates, technical school, or bachelor's degree
  •             Cloud based technology experience, Office 365, One Drive for business, Skype for Business
  •             2 - 5 years of IT Infrastructure and maintenance support
  •             Previous Active Directory administration, DHCP, DNS
  •             Ability to troubleshoot LAN/WAN routing and connectivity issues
  •             General knowledge of routing, switching, and firewalls
  •             2-5 Technical writing experience.
  •             2-5 years Powershell Experience.


Job ID:

Dept ID:

Round Rock, TX
United States of America

Information Technology / IT - Systems

Job Type:
Temp Position
Folder Group ID

Posted Date:12/31/2018



Apply for this Position

Job Title: Desktop Support Office 365-PowerShell

Location: Round Rock, TX

Job Type: Temp Position

Reference ID: 351092

Posted Date: 12/31/2018

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