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Job Title:

ServiceNow Business Anlayst - Phoenix, AZ

Job Description:

Business Analyst 

We are currently seeking a Business Analyst for a short term (strong possibility for continuous extensions) contractual opportunity with our client in Phoenix, AZ. The qualified candidate must have worked with ServiceNow solution to complete detailed business requirements and functional requirements documentation. 


  • Responsible for understanding how ServiceNow is used by our customers as a reference in discussing new enhancements.
  • Maintain knowledge of all aspects of ServiceNow Products and Platform and impact on our ITSM implementation.
  • Responsible for gathering Enhancement Request requirements from Stakeholders and translating it into a technical specification document.
  • Act as POC for Service Catalog Requests, providing updates to stakeholders on the status of the request and assess feasibility of requests and identify solution to meet request requirements.
  • Collaborate and partner with ServiceNow Platform Developers on determining level of effort and ensuring objectives and requirements are met.
  • Collaborate and partner with Service Provisioning Analyst in firming up the business requirements document and provide technical and functional consultation aligning to ServiceNow related requests.
  • Understand and encourage best practice implementation of ServiceNow to ensure supportability and scalability across the Enterprise.
  • Accountability of a request from beginning to end including testing and customer demo as required. 

Top Required Skills:

  1. Must have 2-3 years working experience as a Product Specialist or Business Systems Analyst for ServiceNow.
  2. ITIL Foundations Certified v2 or v3
  3. Demonstrated skills in data management, solving problems and able to work collaboratively within a team or independently.
  4. Strong oral and written communication skills. 

Key Deliverables:           

  • Provide business requirements documentation for new functionality or enhancements into ServiceNow
  • Regular communication with requestors
  • Coordination of demos and testing with requestors to validate functionality

Job ID:

Dept ID:

Phoenix, AZ
United States of America

Information Technology / IT - Software

Job Type:
Temp Position
Folder Group ID

Posted Date:1/4/2019


Apply for this Position

Job Title: ServiceNow Business Anlayst

Location: Phoenix, AZ

Job Type: Temp Position

Reference ID: 351474

Posted Date: 1/4/2019

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