Language Language

English English español español

E Recruit E Recruit

   Back to Results

Job Title:

Customer Service Coordinator - Corning, NY

Job Description:

One of the world’s leaders in materials science, our client has an opening for a Collections Representative to work onsite in Corning, NY for a year long contract.    Imagine everything that you could learn to advance your career while working at a company with a 166–year track record of creating life-changing inventions.  This position seeks talented candidates who will put the customer at the center of everything they do.  Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.

Monday-Friday, 8:00AM - 5:00PM
Overtime possible on a case by case basis when supervisor approved.

Travel Requirements: Travel between buildings within the valley may be required for meetings 

Job Description:
- Direct collection and management of past due accounts that may vary by business.
- Proactively monitor exposure vs. credit limit on existing accounts.
- Extend credit to new customers with guidance from Credit Manager.
- Determine credit status for customers as determined by Corporate Credit Policy, CPS-16.
- Utilize excel sheets to monitor customer accounts and take necessary action as the situation warrants.
- Record customer interactions, both internal and external, within PeopleSoft and SAP to capture information details.
- Collect customer financial information, historical payment trends and supply to Credit Manager/Credit
- Analyst for use in determining appropriate risk on new and existing accounts.

Day to Day Responsibilities:
- Contacting past due/over credit limit accounts for payment via telephone.
- Utilize excel sheets to monitor account portfolio for past due customers.
- Utilize system to monitor account portfolio for exposure vs. credit limit on existing accounts and initiate whatever corrective action may be necessary to bring the two in line (raising credit limit or exercise strict control of shipments).
- Take appropriate collection action on past-due accounts (customer contact, involve the appropriate business personnel, and potentially hold shipments).
- Review all payment irregularities; take whatever action to resolve.
- Prepare monthly reports on status of major past due accounts for Credit Manager.
- Respond to incoming communications from customers, sales/marketing and customer service and enter details into PeopleSoft Conversation panel and SAP Conversation panel.
- Work with CSS Credit Teams to solve issues and work accounts as assigned.
- Enter details of all customer interaction, both internal and external, within PeopleSoft conversation and SAP conversation features to capture information and record contact.
- Work with business personnel when needed to resolve issues with customer base, can include Customer Service, Sales and Finance personnel.
- Other duties as assigned.

HS Diploma required
Bachelors or Associates in a relevant field is highly desired

PeopleSoft or SAP Experience highly desired
*Spanish speaking desired 

Job ID:

Dept ID:

Corning, NY
United States of America

Online / Full App

Job Type:
Temp Position
Folder Group ID

Posted Date:1/7/2019



Apply for this Position

Job Title: Customer Service Coordinator

Location: Corning, NY

Job Type: Temp Position

Reference ID: 351546

Posted Date: 1/7/2019

Thank you for your interest in Advantage Resourcing. You have responded that you are not 18 years of age or older. It is Advantage Resourcings policy to hire individuals who are 18 years of age or older. We invite you to reapply when you meet this requirement. If you have questions or concerns about this policy please email

Thank you for your interest in Advantage Resourcing. You have responded that you are not authorized to work in the US. Advantage Resourcing adheres to Department of Homeland Security regulations regarding employment of individuals authorized to work in the US. Should you require sponsorship or have questions about these regulations, please contact

Please Choose One:
Valid Resume Formats: (.doc .docx .pdf .rtf .txt only)


No Resume?

Please enter the following fields in the absence of a Resume

Invitation to Self-Identify

Advantage Resourcing is committed to equality of opportunity for all staff and job applicants. We acknowledge the unique contribution that all individuals can make and we aim to create a working environment in which all individuals are able to make use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity.

The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you. The information you provide will remain anonymous and will be stored separate to any job application. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated anonymously.

Voluntary Self-Identification of Disability
Form CC-305 - OMB Control Number 1250-0005
Expires 1/31/2020

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way

If you already work for us, your answer will not be used against you in any way. Because a person maybecome disabled at any time, we are required to ask all of our employees to update their information every fiveyears. You may voluntarily self-identify as having a disability on this form without fear of any punishmentbecause you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Blindness , Autism , Bipolar disorder , Post-traumatic stress disorder (PTSD) , Deafness , Cerebral palsy, Major depression , Obsessive compulsive disorder , Cancer , HIV/AIDS , Multiple sclerosis (MS) , Impairments requiring the use of a wheelchair , Diabetes , Schizophrenia , Muscular dystrophy , Epilepsy , Missing limbs or partially missing limbs , Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Submit Application