Technical Support/Helpdesk - Charlotte, NC
Ranked as a top Fortune 100 Financial Services company, our client has openings for 2 Technical Support/Helpdesk consultants to work onsite in Charlotte, NC. While this is a 12 month contract position it has the potential to extend to 24 months. Imagine everything that you could learn to advance your career while working at a Fortune 100 company with around $2.0 trillion in assets. This position seeks talented candidates who will put the customer at the center of everything they do. Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.
ATM Support Group technical service specialist.
This position is responsible for responding to telephone inquiries, monitoring the ATM Network and troubleshooting ATM and Teller Cash Dispenser faults following established guidelines.
Candidate must have the ability to multi-task in a fast-paced environment.
Analysts are accountable for documenting inquiries, repair requests, and resolving or directing requests to the appropriate area or vendor.
Analysts are expected to escalate to senior staff when solution is unclear, report problems with procedures and identify process improvements.
• Process all incoming telephone requests from stores, vendors, and internal business partners to resolve hardware, software and communication issues.
• Monitor production queue for 13,000+ ATM Network to ensure dispatches are resolved within SLA guidelines and escalations are handled timely
• Troubleshoot device faults and trend chronic issues to minimize impacts to network availability • Must be able to provide telephone support for 10-15 calls per hour
• Must be able to work 15-20 dispatches per hour.
NOTE: The department is open on all bank holidays.
• Intermediate Microsoft Office skills
• Call center experience
• 2+ years of customer service experience
• Strong research and documentation skills
• Good analytical skills with high attention to detail and accuracy
United States of America
Online / Full App
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Job Title: Technical Support/Helpdesk
Location: Charlotte, NC
Job Type: Temp Position
Reference ID: 351669
Posted Date: 1/7/2019