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Job Title:

Printer Specialist - Tuskegee, AL

Job Description:

Recently recognized as a JUST 100 company, our client has an opening for a Printer Specialist to working onsite in Tuskegee, AL for a year long contract.  Imagine everything that you could learn to advance your career while working at a Fortune 500 company with around $11.0 billion in assets.  This position seeks talented candidates who will put the customer at the center of everything they do.  Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.

• Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process 
• Provide on-going end user training on equipment 
• Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities. 
• Provide IP address support 
• Perform basic equipment problem diagnosis 
• Point of contact for equipment removal and delivery for onsite support 
• Contact service as required 
• Utilize web-based applications as required to include Service Call Handling 
• Accurate call reporting on Equipment in designated systems 
• Remote Service call onsite support Driving (if required for duties) 
• Download and install printer drivers on end-user equipment 
• Perform printer mapping to PC as required 
• Escalate printer network issues to appropriate resource 
• Physical as well as remote device management and control 
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc) 
• Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise 
• Non-client device management as required 
• Perform remote device monitoring and remote solve (Device Management) 
• Identify and promote Office Solutions 
• Pro-actively manage consumables and supplies using the DOS calculator 
• Maintain on-site operator replaceable parts inventory 
• Collect equipment meter information and submit for billing purposes 
• Perform Data Entry for activity and asset tracking 
• Manage and maintain on-site parts inventory using PM4 

• Lift and move up to 50 pounds 
• Read, write and follow basic English instructions 
• Customer service and communication skills 
• Ability to manage multiple tasks 
• Perform duties with minimal supervision 
• Basic Equipment problem solving and diagnosis per training provided 
• Customer problem resolution including escalation as required 
• Coordinate work tasks to ensure fulfillment of SOWs 
• Track and report account information as required 
• 1-2 years relevant experience resolving customer and equipment printing issues 

EDUCATION: Minimum High School diploma or equivalent 

Job ID:

Dept ID:

Tuskegee, AL
United States of America

Online / Full App

Job Type:
Temp Position
Folder Group ID

Posted Date:2/8/2019



Apply for this Position

Job Title: Printer Specialist

Location: Tuskegee, AL

Job Type: Temp Position

Reference ID: 355373

Posted Date: 2/8/2019

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