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Job Title:

IT Desktop Support - Corning, NY

Job Description:

Job Description:

The Event Support Technician works within the IT Global Executive Support Team supporting small to large scale corporate events. They work closely with service owners, a/v technicians, event support and executive level personnel. The individual works with both internal and outside vendors and at other locations that may not be part of the campus.

 

Roles and Responsibilities:

  • This position is a front-line event support position requiring excellent customer service and troubleshooting.
  • Assist with executive level audio conferences.
  • Participate in the planning, deployment and support for highly visible corporate events.
  • Includes set up and tear down of technical equipment (AV/IT) internal and various off-site locations.
  • Dissecting complex problems, resolution and installation of hardware/software solutions.
  • Maintains strict confidentiality of information gained while supporting meetings.
  • Successful candidate is motivated to go above and beyond and can function as part of a high-performance team.
  • Excellent communication is essential.
  • Develop professional working relationships with customer base and vendors.

     

    Travel Requirements:

  • Domestic Travel, Overnights and late nights as needed.

     

    Hours of work/work schedule/flex-time:

  • 40 hours/week with the exception of after hour event support (Non-Exempt)

     

    Education Requirements:

  • Associates Degree or equivalent experience

     

    Work Experience:

  • Three plus years of experience working in an AV/IT environment.

     

    Required Skills:

  • Organization is required.
  • A demonstrated ability to manage multiple simultaneous priorities, strong customer service drive, and excellent written and verbal communication skills are required.
  • Availability for pre-scheduled evening and weekend events is required.
  • Base network knowledge.
  • Strong grasp of enterprise sharing applications (Box, Sharepoint, Webex)
  • Strong grasp of Microsoft Office product suite
  • Highly process orientated.
  • Strong Attention to Detail

     

    Desired Skills:

  • Knowledge of overall enterprise IT service portfolio is preferred.
  • Avixa CTS certification is preferred.
  • Demonstrated experience with web conferencing applications
  • Experience with Mac /Windows/iOS/Android
  • Experience with high profile event support

     

    Soft Skills:

  • Self-discipline and motivation
  • Ability and desire to learn new skills.
  • Communicate verbally, in writing and through presentation to peers, supervisor and customers

Job ID:
355673

Dept ID:
10601

Location:
Corning, NY
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:2/11/2019

Domain:arna

Contact: udit.muzumdar@advantageresouring.com

Apply for this Position

Job Title: IT Desktop Support

Location: Corning, NY

Job Type: Temp Position

Reference ID: 355673

Posted Date: 2/11/2019

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