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Job Title:

Customer Care/Support - Solon, OH

Job Description:

Position : Customer Care/Support

Location : Solon OH

Duration : 10 months contract with extension.

Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints. Input orders and relative data into the computer.


* Primary contact with customers by phone concerning orders, returns, shipments and products.
* Receive and enter phone, fax, and e-mail orders.
* Call customers when necessary to advise shipments delay and/or information necessary to process orders.
* Make changes to or cancel orders/backorders.
* Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
* Initiate file maintenance for corrections to customer file.
* Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).
* Manage order entry database as required to satisfy customer requests. Generate reports from database as per business needs.
* Work closely with internal departments to assure commitment to customer is met in a timely manner.
* Solicit sale of new or additional services.
* Handle irate customers in a professional manner.
* Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns.
* May initiate shipment tracers with carriers.


* Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
* Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
* A frequent volume of work and deadlines impose strain on routine basis. 
* Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.

QUALIFICATIONS (Education/Training, Experience and Certifications)

* High school diploma or GED required; Associates degree with business concentration preferred
* Minimum of 1 year of related customer service experience

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

* Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access and Outlook
* Excellent customer service skills (friendly, courteous and helpful)
* Excellent communication skills (grammar, voice, diction)
* Strong customer orientation
* Ability to evaluate customer needs, and respond with appropriate action/delivery

Job ID:

Dept ID:

Solon, OH
United States of America

Sales & Marketing / Administrative

Job Type:
Temp Position
Folder Group ID

Posted Date:2/19/2019



Apply for this Position

Job Title: Customer Care/Support

Location: Solon, OH

Job Type: Temp Position

Reference ID: 356839

Posted Date: 2/19/2019

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