Service Desk Technician - Mount Crawford, VA
One of the world’s largest communication companies, our client has an opening for a Service Desk Technician to work onsite in Mt.Crawford, VA. While this is a 12+ month contract position it has the potential to extend to 24 months.
• Must have the technical ability to provide desk side support for computer and printer hardware, common software applications, Microsoft OS issues. Must be a proficient user of personal computer tools for word processing, decision support and communication. Must be skilled in problem solving techniques and repair.
• Experience utilizing remote support tools for end user support; diagnostic and repair
• Ability to troubleshoot, configure end user mobile devices i.e.: Smart Devices, iPad, iPhone, Tablets, Android devices
• Proficiency in the following areas - Networking, VPN, Wireless. Customer Service, Ticketing system applications.
• Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions.
• Ability to manage multiple priorities.
• Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
• Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and interviewing skills; service and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
• Executive Support experience a must - must have excellent communication skills.
• Experience: 5+ years providing end user Desk side computer support with focus in two or more of the following areas: Desktop software (MS Excel, MS Word, MS Access, MS PowerPoint, Communication protocols TCP/IP Desktop hardware (PCs, printers, device drivers), Microsoft Office 2007 /2010 / 365.
Mount Crawford, VA
United States of America
Online / Full App
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Job Title: Service Desk Technician
Location: Mount Crawford, VA
Job Type: Temp Position
Reference ID: 357245
Posted Date: 2/22/2019