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Job Title:

Operations Technician - Various Shifts Available! - Phoenix, AZ

Job Description:

There is presently an opening for an Operations Technician 2 in one of our managed Professional Services Network Operations Centers with offices located Phoenix, AZ. 

  • Operations Technicians are responsible for fielding customer calls, opening repair tickets, monitoring the proactive tickets for customer sites, providing technical support and reporting for site repairs. 
  • Technicians use internal and external ticketing systems to in order to update ticket logs, document troubleshooting and repair efforts for these issues and report resolutions to customer. 
  • Assists in network monitoring and tracking of network events effecting customer sites, and aid in the documentation, resolution and tracking of incident tickets. 
  • Acts as an escalation point for trouble tickets, providing team support with ticketing, troubleshooting and driving ticket resolution.  
  • Candidates must be willing and able to work all shifts in a 7x24x365 environment. Shift assignment will be based upon the needs of the business. 

Required Skills:  
  • Wifi management experience; routing/switching experience; managed services 
  • 24x7 environment; attention to detail & excellent communication skills
 
Qualifications: 
  • Associate’s degree in Computer Networking or equivalent and 2-3 years of experience in related technical field or an equivalent combination of knowledge and experience. 
  • 1+ year of technical customer call center experience 

Job ID:
357726

Dept ID:
10600

Location:
Phoenix, AZ
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:2/27/2019

Domain:arna

Contact: melanie.delaney@advantageresourcing.com

Apply for this Position

Job Title: Operations Technician - Various Shifts Available!

Location: Phoenix, AZ

Job Type: Temp Position

Reference ID: 357726

Posted Date: 2/27/2019

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