Language Language

English English español español

E Recruit E Recruit

   Back to Results

Job Title:

IT Desktop Support Specialist - Watertown, MA

Job Description:

Location:  Watertown, MA (Arsenal Street)

Duration:  6 months+ Contract

Rate:  Competitive

Requirements:  Background Check & Drug Test


Looking for an IT help desk specialist to join our fast growing organization. As the first level of support to all of our employees, this role is truly the face of the IT function. This means we’re not only searching for someone with demonstrated skills/expertise in computer systems (hardware, software and telephony), but more importantly someone with stellar customer service skills and a commitment to quality and excellence. This role isn’t just about technical support, it’s about improving the way we work at the individual, team and organizational level.


Key Responsibilities Include:

•         Provide 1st level contact and convey resolutions to customer issues either in person, over the phone or via remote support tools. Work with users to determine the nature of issues, document Service Desk request information, walk customer through problem-solving process and document resolution in Service Management solution

•         Ongoing management and optimization of basic ITIL Service Operations including Incident Management, Event Management, Request Fulfillment, Problem Management and Access Management

•         Partner and collaborate with other departments to provide the best experience for all users. May get involved in supporting activities in these areas including but not limited to desktop imaging, application administration/configuration and supplier management (including hosted solutions)

•         Train new employees and contractors on Information Technology policies and procedures

•         Assist in the development and maintenance of IT training materials and Knowledge Base articles


Education, Registration & Certification:

•         Technical degree in computer technology or related field



•         Minimum of 2 years of experience in Technical Service Desk or similar role

•         Work experience within ITIL Service Model is a plus

•         Prior experience in the Bio-tech industry is preferred


Skills, Knowledge & Abilities:

•         Possesses excellent interpersonal skills and can work effectively with a diversity of personalities. Must be approachable, show respect for others, and effectively communicate with colleagues in a way that projects a desire to help and a commitment to improving the end-user experience

•         Experience with Office 365 preferred

•         Familiarity with scripting to automate workflows a plus (Powershell, Bash, Python, etc.)

•         A strong technical background in desktop (Mac/Windows) and cloud application support

•         Telephony and mobile technical experience (Android and IOS)

•         Excellent attention to detail and the ability to organize and execute on a variety of concurrent activities across multiple disparate areas

•         A creative thinker with high energy and enthusiasm, and a team player

•         Highly organized, results driven, problem solver

•         Superior written and oral communication skills and the ability to work with different levels of management

•         Highly motivated with the ability to be flexible in a fast-paced environment

Job ID:

Dept ID:

Watertown, MA
United States of America

Information Technology / IT - Support

Job Type:
Temp Position
Folder Group ID

Posted Date:2/28/2019


Apply for this Position

Job Title: IT Desktop Support Specialist

Location: Watertown, MA

Job Type: Temp Position

Reference ID: 357801

Posted Date: 2/28/2019

Thank you for your interest in Advantage Resourcing. You have responded that you are not 18 years of age or older. It is Advantage Resourcings policy to hire individuals who are 18 years of age or older. We invite you to reapply when you meet this requirement. If you have questions or concerns about this policy please email

Thank you for your interest in Advantage Resourcing. You have responded that you are not authorized to work in the US. Advantage Resourcing adheres to Department of Homeland Security regulations regarding employment of individuals authorized to work in the US. Should you require sponsorship or have questions about these regulations, please contact

Please Choose One:
Valid Resume Formats: (.doc .docx .pdf .rtf .txt only)


No Resume?

Please enter the following fields in the absence of a Resume

Invitation to Self-Identify

Advantage Resourcing is committed to equality of opportunity for all staff and job applicants. We acknowledge the unique contribution that all individuals can make and we aim to create a working environment in which all individuals are able to make use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity.

The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you. The information you provide will remain anonymous and will be stored separate to any job application. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated anonymously.

Voluntary Self-Identification of Disability
Form CC-305 - OMB Control Number 1250-0005
Expires 1/31/2020

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way

If you already work for us, your answer will not be used against you in any way. Because a person maybecome disabled at any time, we are required to ask all of our employees to update their information every fiveyears. You may voluntarily self-identify as having a disability on this form without fear of any punishmentbecause you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Blindness , Autism , Bipolar disorder , Post-traumatic stress disorder (PTSD) , Deafness , Cerebral palsy, Major depression , Obsessive compulsive disorder , Cancer , HIV/AIDS , Multiple sclerosis (MS) , Impairments requiring the use of a wheelchair , Diabetes , Schizophrenia , Muscular dystrophy , Epilepsy , Missing limbs or partially missing limbs , Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Submit Application