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Job Title:

IT Analyst - Painted Post, NY

Job Description:

IT Analyst 

We are currently seeking a seasoned IT Analyst for a 12 month contractual opportunity with our client in Painted Post, NY. The qualified candidate will work independently with customers and business analysts to understand and document requirements and turn them into solutions within our content management environments. He/she will also provide second level operational support within content management environments as needed. 

Additional Responsibilities:

  • Communicate and collaborate with first and third level operational support
  • Identify, develop and document operational processes while continuously looking at how to improve upon existing processes
  • Educate customers on products and provide them with real world scenarios of usage
  • Skilled at contributing and communicating knowledge of applications/systems and concepts to a broader audience
  • Handle and troubleshoot tickets related to the services in the rlevant SAAS Solutions - Box, Planview, Docusign tenant with the goal of reaching a resolution as per SLA
  • On Call Rotation not expected but possible 

Required Skills:

  • BA/BS in IT, Computer Science, or related field
  • Proven knowledge of SAAS/Web Based solutions including, access, permissions management, client tools interaction
  • 2-3 years’ experience in O365(Skype for Business, Exchange Online, SharePoint Online) is a PLUS
  • Broad IT knowledge of PC's, networking and IT security concepts is a PLUS
  • Strong communication and documentation skills; and enjoys working in a team environment
  • Must be able to exhibit tact and diplomacy and maintain professional relationships with supervisors, fellow employees, customers, etc.
  • Ability to adapt to technology change while ensuring customer expectations regarding stability and operational excellence are met
  • Willingness to have a little fun
  • Microsoft Certified Professional Certification (or equivalent) is DESIRED
  • Familiarity with data management, workflows, turning requirements into solutions is DESIRED 


  • Global enterprise level operational support
  • Engage and communicate with cross functional teams
  • Troubleshooting to root cause and provide viable solutions
  • Performance excellence and best practices
  • Think strategically
  • Flexibility and priority setting

Job ID:

Dept ID:

Painted Post, NY
United States of America

Online / Full App

Job Type:
Temp Position
Folder Group ID

Posted Date:3/1/2019



Apply for this Position

Job Title: IT Analyst

Location: Painted Post, NY

Job Type: Temp Position

Reference ID: 357996

Posted Date: 3/1/2019

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