Language Language

English English español español

E Recruit E Recruit

   Back to Results

Job Title:

Network Operations Technician - 2nd shifts - Saint Paul, MN

Job Description:

One of the world’s largest communication companies, our client has an opening for an Operations Technician to work on a team at our client site in Saint Paul, MN. Imagine everything that you could learn to advance your career while working at a global communication and IT services company focused on connecting people to the power of the digital world. This position seeks talented candidates who will put the customer at the center of everything they do. Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.

Shift: 2nd Shift 12pm-8pm or 2:30pm-10:30pm (1 weekend per month) 
Interviews: In-Person 
Possibility for contract to hire (after 6 months) 

Operations Technician 2 position in the Network Management Service (NMS) Technical Assistance Center (TAC) located in St Paul, MN. 

The Operations Technician 2 position is responsible for taking customer calls and opening repair tickets, monitoring the proactive tickets for customer circuits, providing technical support to customers, and giving customers the status of their repairs. Technicians use the ticket system to update ticket logs, notify customers of updates and keep customer contact information current. There may be testing of DS1 circuits and logging of test results in the ticket system. 

Candidates must be willing and able to work all shifts in a 7x24x365 environment. Shift assignment will be based upon the needs of the business. 

Essential Job Functions and Responsibilities: 

• Analyze, sectionalize, isolate, and resolve trouble situations. 

• Manage and correlate multiple trouble reports. 

• Communicate with customers and others in a repair situation. 

• Initiate internal escalations, as necessary. 

• Provide assistance to peers and participate in ongoing repair process improvement activities 

• Place proactive outgoing status calls to customers 

• Provide follow up and closure of assigned trouble tickets 

• Train technicians and participate in ongoing repair process improvement activities. 

• Performs primary support functions for SDWAN. Including providing full end to end support for customer networks and support. 

• Acts as primary contact for iQ+ networking product. This includes full end to end customer agency for iQ+ customers and acts on behalf of the customer in coordinating all repair and configuration activities. 

• Will provide support and interaction for DCI/DCI2.0 customers utilizing Datacenter services. This includes coordinating efforts with Equinix, Microsoft Azure and other datacenter services.

Basic Qualifications: 

• Associates degree in Computer Networking or related technical field plus 5 years experience or equivalent combination of education and experience. 

• 1+ year of technical customer call center experience

Job ID:

Dept ID:

Saint Paul, MN
United States of America

Online / Full App

Job Type:
Temp Position
Folder Group ID

Posted Date:3/12/2019


Apply for this Position

Job Title: Network Operations Technician - 2nd shifts

Location: Saint Paul, MN

Job Type: Temp Position

Reference ID: 358879

Posted Date: 3/12/2019

Thank you for your interest in Advantage Resourcing. You have responded that you are not 18 years of age or older. It is Advantage Resourcings policy to hire individuals who are 18 years of age or older. We invite you to reapply when you meet this requirement. If you have questions or concerns about this policy please email

Thank you for your interest in Advantage Resourcing. You have responded that you are not authorized to work in the US. Advantage Resourcing adheres to Department of Homeland Security regulations regarding employment of individuals authorized to work in the US. Should you require sponsorship or have questions about these regulations, please contact

Please Choose One:
Valid Resume Formats: (.doc .docx .pdf .rtf .txt only)


No Resume?

Please enter the following fields in the absence of a Resume

Invitation to Self-Identify

Advantage Resourcing is committed to equality of opportunity for all staff and job applicants. We acknowledge the unique contribution that all individuals can make and we aim to create a working environment in which all individuals are able to make use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity.

The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you. The information you provide will remain anonymous and will be stored separate to any job application. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated anonymously.

Voluntary Self-Identification of Disability
Form CC-305 - OMB Control Number 1250-0005
Expires 1/31/2020

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way

If you already work for us, your answer will not be used against you in any way. Because a person maybecome disabled at any time, we are required to ask all of our employees to update their information every fiveyears. You may voluntarily self-identify as having a disability on this form without fear of any punishmentbecause you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Blindness , Autism , Bipolar disorder , Post-traumatic stress disorder (PTSD) , Deafness , Cerebral palsy, Major depression , Obsessive compulsive disorder , Cancer , HIV/AIDS , Multiple sclerosis (MS) , Impairments requiring the use of a wheelchair , Diabetes , Schizophrenia , Muscular dystrophy , Epilepsy , Missing limbs or partially missing limbs , Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Submit Application