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Job Title:

Associate Instructional Designer - Bedford, MA

Job Description:


Seeking an Associate Instructional Designer to join the Global Customer Service team to support the growth of company by developing effective training material for our global support teams. 
Must have a strong technical background, be customer focused, and pride yourself on your ability to deliver best in class training to geographically dispersed teams.


·         Assist with the development of facilitator-led and computer-based technical course content in an environment that incorporates job-specific graphics and tools.

·         Work with subject matter experts to identify or clarify target audience’s performance expectations and training needs.

·         Write performance-based learning objectives and create engaging learning activities that match them.

·         Create supporting material/media for courses as needed (audio, video, simulations, role plays, games etc).

·         Partner with Customer Care team members to devise methods of assessment, such as roleplays, practical assignments, or tests, to measure the effectiveness of the  course.

·         Maintain project documentation and course folders.

·         Assist with preparation, translation and localization of all assets related to training content.

·         Input training materials into Learning Management Systems for multiple languages.

·         Work with ID Manager to evaluate content effectiveness and make ongoing adjustments to maximize program efficiency and outcomes.

Required Skills:

·         Proficient using MS Office.

·         Experience with Articulate Storyline or similar eLearning design product.

·         Demonstrated knowledge of the ADDIE or SAM ISD models, Kirkpatrick levels of evaluation and Bloom’s taxonomy.

·         Ability to “translate” complex technical concepts into training and tools geared to call center professionals.

·         Ability to write effective copy, instructional text, audio and video scripts.

·         Ability to communicate and share information effectively in team-oriented, fast-paced environment.

·         Good organizational and time management skills with the ability to meet assigned deadlines.

·         Basic proficiency with Audio and Visual design tools (Photoshop, Illustrator, WavePad, Audacity, etc.).

·         Ability to conduct effective, interactive online meetings.

·         Ability to work independently and as part of team.

·         Ability to learn quickly.

·         Professional reliability.

·         Attention to detail.


B.S./B.A. degree or 3-5 years of equivalent training development work experience. Degree or certification in Instructional Design, Instructional Technology, Adult Education, Industrial Psychology, or equivalent discipline is preferred.

Job ID:

Dept ID:

Bedford, MA
United States of America

Information Technology / IT - Software

Job Type:
Temp Position
Folder Group ID

Posted Date:3/12/2019



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Job Title: Associate Instructional Designer

Location: Bedford, MA

Job Type: Temp Position

Reference ID: 359005

Posted Date: 3/12/2019

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