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Job Title:

Operations Lead - Sunnyvale, CA

Job Description:

Job title: Operations Lead 

Location:  Sunnyvale, CA

Duration: 12 months



  • Understanding the partner issue, guiding support agents when required, and making sure they provide high quality service on a consistent basis
  • Navigating Client side to get cases resolved (unstuck) on time
  • Execute, measure and iterate on Regional Cloud Partner outbound activation initiatives for the channel program
  • Analyze and drive regional Partner Activation team performance against key performance indicators (KPIs); design and deploy improvements
  • Design and maintain operational dashboards
  • Preempt, manage, and mitigate regional partner escalations
  • Serve as voice of potential partners, in internal discussions to improve our Cloud products and channel offerings
  • Lead efforts to identify and qualify up-sell/cross-sell and other value-add opportunities
  • Coordinate efforts with PPS, and Partner Advisory services
  • Help with content development for training and other outreach activities
  • Assist with preparation, coordination, and reporting of outbound activities



  • 7+ years’ professional experience in support vendor management (operations, process & quality improvements)
  • Experience working with Salesforce (SFDC) as CRM/PRM in a support operations environment - Experience in analyzing data: skilled in SQL querying and E-T-L for data and creating operational dashboards
  • Experience (2+ years) working at a top Enterprise software company in operations
  • Ability to speak and write in English fluently and idiomatically
  • Ability to work in a fast paced work environment, collaborate and problem solve issues with limited guidance



  • Ability to create impactful messages and tailor them to multiple audiences
  • Ability to quickly learn, understand and work with new and emerging technologies, methodologies and solutions in the cloud technology space
  • Ability to speak and write in Portuguese/ Spanish fluently and idiomatically is a plus, but not at all a requirement (a mandatory skill for Regional Operational Lead role in EMEA)


Job ID:

Dept ID:

Sunnyvale, CA
United States of America

Sales & Marketing / Administrative

Job Type:
Temp Position
Folder Group ID

Posted Date:3/12/2019



Apply for this Position

Job Title: Operations Lead

Location: Sunnyvale, CA

Job Type: Temp Position

Reference ID: 359122

Posted Date: 3/12/2019

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