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Job Title:

Japanese Bilingual Customer Support Supervisor (Trainee) - Huntington Beach, CA

Job Description:

Job Title: Japanese Bilingual Customer Support Supervisor (Trainee)

Location: Huntington Beach, CA

FLSA Classification:

Department: Customer Support

Report to: Customer Support Manager

Salary Rate: DOE

Supervisory Responsibility: No

Benefit: Medical, Dental, Vision, and Life Insurance, FSA, Paid Vacation, Paid Sick Leave, and Paid Holidays, 401(k) with match, Longevity bonus, Annual bonus

Working Hours: 4:45pm~2:00am (During Daylight Saving Time: Spring ~ Summer) / 3:45pm~1:00am (Fall ~ Winter)

The working hours will be switched to 1:00pm~10:00pm later in 2019.


A global consumer goods (cosmetics) company is looking for a Japanese bilingual customer support agent.

The position requires a strong Japanese bilingual skill to communicate with customers in Japanese via emails and phones.


1.      Customer support duties

· Provide customer support via phone and email (Only inbound. No outbound sales calls)

· Order intakes by telephone, mail, and fax

· Apply changes of orders and member registration information requested by customers

· Provide information about products to inquiries

· Provide consultation to customer’s skin trouble types

· Data input to record conversation notes of each call

· Other related customer service duties

2.      Supervisory duties

· Manage call volumes and work distribution and quality management to customer support operators

· Handle escalated inquiries and issues from customers

· Provide support to operators to make sure the team can carry out operations with the company’s mission, vision and value

· Find operational problems and report to management for improvement

· Support the department growth through interviews, recruitment and training.


Japanese bilingual skill (reading/writing/speaking/listening)

3+ years of working experience in the office environment highly preferred

Customer service supervisory/lead experiences

Job ID:

Dept ID:

Huntington Beach, CA
United States of America

Japanese / Japanese

Job Type:
Direct Hire Position
Folder Group ID

Posted Date:3/18/2019



Apply for this Position

Job Title: Japanese Bilingual Customer Support Supervisor (Trainee)

Location: Huntington Beach, CA

Job Type: Direct Hire Position

Reference ID: 359916

Posted Date: 3/18/2019

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