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Job Title:

Sr. Business Analyst - Chandler, AZ

Job Description:

Business Consultant/Analyst

(Advantage #360370)

Our major banking customer is seeking to hire multiple Business Systems Consultants for the Customer Relationship View (CRV) initiative as part of Branch, ATM and Enterprise Business Technology Services group. CRV is a CRM platform that addresses the needs of Community Banking and Virtual Channels.

An ideal candidate will need the following:

  • Must be articulate and able work directly with senior management as a high-level expert.
  • Communication both written and verbal must be clear, concise and easily understood by multiple levels within the organization.
  • Acts as liaison between client area, technical organization, and other affected areas by conducting, and directing the analysis of highly complex business problems
  • Partners with User Acceptance Testing team to ensure appropriate business scenarios are identified and scripted; and defects are identified and prioritized
  • Will own all aspects of the documentation process from planning to publishing, and will work closely with technical business analysts, developers, quality assurance, and business partners to align features and content
  • Monitor ticket queues, analyze and troubleshoot user reported issues, coordinate with development teams on bug fixes
  • Conduct Impact Analysis of Salesforce upgrades and other platform releases

Required Experience:

  • 7+ years of experience capturing and documenting complex business and functional requirements
  • 4+ years strong technical writing experience in a fast-paced environment, excellent verbal and written communication skills, writing original content, and detail-oriented editing are essential functions of this position
  • 5+ years of experience with Software Development Life Cycle (SDLC) tools
  • 5+ years working in an IT environment
  • 3+ years CRM Platform experience
  • 3+ years in production support triaging, analyzing and troubleshooting user issues, coordinating with business and dev teams, documenting & communicating resolution
  • Previous experience documenting complex CRM integrations


  • Experience using Jira preferred
  • Experience with data analysis using SQL, SOQL preferred
  • Previous work with Financial Services Cloud
  • Experience using: WIKI/Confluence, Microsoft Word (including adherence to document styles), SnagIt, and SharePoint

Job ID:

Dept ID:

Chandler, AZ
United States of America

Online / Full App

Job Type:
Temp Position
Folder Group ID

Posted Date:3/22/2019



Apply for this Position

Job Title: Sr. Business Analyst

Location: Chandler, AZ

Job Type: Temp Position

Reference ID: 360370

Posted Date: 3/22/2019

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