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Job Title:

Printer Support Technician - Roanoke, VA

Job Description:

Job Description: 

This customer facing, non-exempt printer/pc field position provides onsite, dedicated hardware support and related services to a Print Product customer. Products include A3 Color Laserjet, Officejets and Page Wide, laptops, desktops and All in One’s. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful, organize and determined for success. 
Duties include: 
• Provide troubleshooting for Device problems or perform spare Device replacements; 
• Provide break/fix support on Devices 
• Install devices 
• Perform maintenance on Devices 
• Provide end-user training 

Demonstrated core competencies of success in this position are: 

• Strong mechanical aptitude, working with tools and various alignment apparatus. 
• Alignment with customer’s business needs while maintaining contractual commitments. 
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches. 
• Ability to balance and prioritize multiple activities and issues. 
• Strong interpersonal verbal/written skills. This is critical to relationship building and expectations. 
• Attention to detail and commitment to administrative responsibilities. 
• Exercise solid business based decision making skills, taking appropriate risk to ensure that both Client's and the customer’s business need are met. 
• Independent thinking while adhering to standard technological/mechanical and business procedures. 
• Industry/company knowledge that provides solid technology solutions and options to the customer. 
• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges. 
• Working independently and able to re-prioritize tasks, events and commitments quickly based on contract, customer and business situations. Highly skilled at prioritizing, planning, working independently all within standard policies and business standards. 

• Availability to work both scheduled and unscheduled overtime. 
• Participate in assigned work during non-traditional workdays, holidays and shift work. 
• Onsite customer facing experience. 
• Technical/mechanical hardware repair experience. 
• Demonstrated technical/mechanical aptitude for learning new technology. 
• High School diploma or equivalent, plus additional hardware technology training. College preferred. 

Job ID:

Dept ID:

Roanoke, VA
United States of America

Information Technology / IT - Hardware

Job Type:
Temp Position
Folder Group ID

Posted Date:3/25/2019



Apply for this Position

Job Title: Printer Support Technician

Location: Roanoke, VA

Job Type: Temp Position

Reference ID: 360384

Posted Date: 3/25/2019

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