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Job Title:

Operations Technician - Littleton, CO

Job Description:

Job Title: Operations Technician
Location: Littleton, CO 80120
Duration: 6-months contract

Shift: 10:00am to 6:30pm possible one weekend day once trained 

Essential Job Functions and Responsibilities: 

  • Handle incoming calls and managing trouble tickets. Effectively manages customer expectations (status and clear description of activities). 
  • Able to multitask and work independently, and meet deadlines 
  • Ability to communicate effectively to peers and higher levels of management through verbal and written communication, Interface with subject matter experts; lead technicians; services, product, and project managers; as well as Tier 3 Technical Support. 
  • Proactively manages communication and escalations, including engagement with customers, vendors, off-net providers, and field operations (FOPS), Effectively manages customer expectations (status and clear description of activities). 
  • Accurate and appropriate trouble ticket documentation/closure in multiple internal systems. Provides assistance and guidance to repair center operations technicians. Advanced technical knowledge to affect complex trouble restoration, proven ability to direct problem resolution. 

General Work Competencies / Abilities: 
  • Comprehensive customer service skills 
  • Ability to work independently, meet deadlines, and multitask 
  • Professional communication skills, including written and oral communications, conference bridge facilitation, proficiency in the Microsoft Office Suite, and public presentations 

Basic Qualifications: 
  • Associate's degree in Networking or related discipline plus 4 years experience or equivalent combination of education and experience. 
  • Ability to work all shifts in a 7x24x365 environment. 
  • Advanced knowledge of VoIP Architecture, and IP Routing. 
  • Experience working on Complex Translations Troubles, and/or Maintenance Assignments related to Network Switching Equipment to resolve Trouble Tickets. 
  • Knowledge of TCP/IP, Routing Protocols, and IP addressing

Job ID:

Dept ID:

Littleton, CO
United States of America

Online / Full App

Job Type:
Temp Position
Folder Group ID

Posted Date:3/27/2019



Apply for this Position

Job Title: Operations Technician

Location: Littleton, CO

Job Type: Temp Position

Reference ID: 361148

Posted Date: 3/27/2019

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