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Job Title:

SYSTEMS SUPPORT ANALYST - Charlotte, NC

Job Description:

Systems Support

Ranked as a top Fortune 100 Financial Services company, our client has openings for Systems Support Analyst to work onsite in Charlotte, NC. While this is a 12 month contract position it has the potential to extend to 24 months.   Imagine everything that you could learn to advance your career while working at a Fortune 100 company with around $2.0 trillion in assets.  This position seeks talented candidates who will put the customer at the center of everything they do.  Inquire about this opportunity and you could end up on a diverse and inclusive team where you’ll not only be valued but feel inspired to give your all to get the job done.

Duties:

Provides technical systems support within a technology organization. Duties are varied and may include one or more of the following:

  • provides support for moderately complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services;
  • uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems or escalates if needed to meet established service level agreements;
  • assists with migrations from development to production, upgrades, installations and/or configurations;
  • may write queries to extract data and validates data loads;
  • participates in project sizing efforts;
  • updates documentation and procedures and provides informal training;
  • troubleshoots network, hardware and software issues using pre-defined guidelines, templates and/or test scripts, identifies and escalates problems;
  • tracks changes and performance trends and participates in process improvement activities;
  • understands BCP, quality, security and compliance requirements for supported areas and monitors changes to identify risk to production systems.

Ideal candidate will have:

  • 1+ years of systems support analysis experience.
  • Provide dedicated Incident and Problem Management process governance support for production systems management.
  • Daily Quality Assurance (QA) checkpoint analysis for a sample pool of closed incident tickets, using a 10-point control objectives checkpoint form generated via the incident ticket in the IT Service Management tool.
  • Reviews and approves Incident Management and Problem Management Support Group User Requests (GURs) for User profile creations and modifications for privileged access to the IT Service Management tool.
  • Performs annual clean-up of artifacts and maintenance of the Preventative Action (PA) documentation on the Sharepoint site.
  • Generates, develops and distributes oversight and governance reporting.
  • Liaises with aligned process coordinators, who champion process maturity and lead compliance control remediation efforts for their respective departments.
  • Hosts and facilitates weekly and bi-weekly Incident process and Root Cause Analyst process coordinator, and Vendor Repair User coordination meetings.
  • Monitors the group Mailbox and responds to process-related submissions, daily.
  • U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered
  • Job 362825

 

Job ID:
362825

Dept ID:
10600

Location:
Charlotte, NC
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:4/8/2019

Domain:arna

Contact: joan.kober@advantageresourcing.com

Apply for this Position

Job Title: SYSTEMS SUPPORT ANALYST

Location: Charlotte, NC

Job Type: Temp Position

Reference ID: 362825

Posted Date: 4/8/2019

Thank you for your interest in Advantage Resourcing. You have responded that you are not 18 years of age or older. It is Advantage Resourcings policy to hire individuals who are 18 years of age or older. We invite you to reapply when you meet this requirement. If you have questions or concerns about this policy please email recruiting@advantageresourcing.com

Thank you for your interest in Advantage Resourcing. You have responded that you are not authorized to work in the US. Advantage Resourcing adheres to Department of Homeland Security regulations regarding employment of individuals authorized to work in the US. Should you require sponsorship or have questions about these regulations, please contact recruiting@advantageresourcing.com


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