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Job Title:

Support Center Technician - Arden Hills, MN

Job Description:

Our client in Arden Hills, MN is looking for a contractor to work on site for a year helping provide global industry-leading technical support over the telephone to customers utilizing the LATITUDE Remote Monitoring Product.  The hours for the position will be M - F, 8:00am -5:00pm CST.  Please review the position information and apply today for immediate consideration!

Responsibilities:
• Communicate through multiple pathways (phone, email, etc.)
• Manage inquiries and provide technical product support for clinician, rep and patient customers utilizing the LATITUDE Remote Monitoring Products
• Educate, support and train customers through phone consultation, training programs, written correspondence and general field assistance 
• Document and evaluate customer inquiries, comments, and concerns
• Meet individual performance objectives related to quality, productivity, process, and projects
• Establish and promote a work environment that supports the Quality Policy and Quality System

QUALITY SYSTEM DUTIES AND RESPONSIBILITIES:
• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

MUST HAVE QUALIFICATIONS:
• 4 year degree 
• 1-2 years experience in a similar technical call center operation
• Additional 1-2 years experience in processes needing problem solving and critical thinking skills 
• Excellent verbal and written communication skills
• Excellent customer service skills 
• Strong aptitude for learning system software and product specific information
• Strong analytical skills
• Ability to coordinate with co-workers to improve and sustain quality of the process 
• Ability to multi-task, including ability to understand customer requirements, while pulling up relevant documents and timely and accurately respond to customers inquiry
• Promote a work environment that supports the Quality Policy and Quality System

PREFERRED BUT NOT REQUIRED: 
• Spanish Bilingual 
• Medical or IT background

Job ID:
362999

Dept ID:
10601

Location:
Arden Hills, MN
United States of America

Industry:
Online / Full App

Job Type:
Temp Position
Folder Group ID
258

Posted Date:4/9/2019

Domain:arna

Contact: Tiffany.Baranauskas@advantageresourcing.com

Apply for this Position

Job Title: Support Center Technician

Location: Arden Hills, MN

Job Type: Temp Position

Reference ID: 362999

Posted Date: 4/9/2019

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