Production Support Analyst - Charlotte, NC
Ranked as a top Fortune 100 Financial Services company, our client has an opening for a Senior Production Support Analyst to work onsite in Charlotte, NC. This is initially a 6 month contract position and has the potential to extend to 24 months.
Imagine everything that you could learn to advance your career while working at a Fortune 100 company with around $2.0 trillion in assets.
Check out the qualifications below. If you feel that you meet these, please apply online. Let us help you make that next great career decision!
The ideal candidate should have and/or be able to demonstrate the following competencies:
This role is part of the Process Definition Team and will focus on Production Support for iGrafx and BIKE.
The primary activities include:
- Handle all access management request related to iGarfx and BIKE tool
- Handle L1 production support request for the tool
- Route and coordinate closure of L2 tickets with appropriate L2 ticket owner
- Will support any tool configuration/ BAU changes
- Will support any production releases (not initiative releases)
- They will help in maintenance of the iGrafx and BIKE content administration, library management activities
- Build UAT and regression test scrips
- Participate in UAT an d Regression testing
- Experience of working on JIRA service Desk or any other service desk products
- Experience on building, managing role based security models within an application, prior experience in Security/ access management is a plus
- Prior experience of handling technical and functional production support
- Application Management/ maintenance
- Database management and maintenance
- Experience in BPM or BPMS or Enterprise Architecture or Business Architecture product management is a plus
This is a W2 position with Advantage Resourcing. Will not accept resumes from recruiters or agencies.
We offer benefits for purchase that include: Medical, Dental, and Vision Insurance as well as an excellent 401k plan.
Advantage Reference # 363612
United States of America
Online / Full App
Folder Group ID
Apply for this Position
Job Title: Production Support Analyst
Location: Charlotte, NC
Job Type: Temp Position
Reference ID: 363612
Posted Date: 4/11/2019